Salon Ten
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How do I return an item? You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us or write to us. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future. If you cancel, you must return the goods to us at your own expense. The goods must be in unused, sealed if applicable and fully resalable condition. You must ensure that the goods are packaged adequately to protect against damage. We are unable to offer an exchange service so a refund will be given. If you require a different item a new order must be placed. If you fail to take reasonable care of the goods before they are returned to us and this results in damage or deterioration, we will charge you for the reduction in value. If you have received an item you consider to be faulty, incorrect or damaged in the post, please notify us by phone or email within 14 days and return the item to us for refund. We strongly advise you to return items by a tracked posting method. Under the terms of The Distance Selling Regulations 2001 you must return the item within 14 days and at your own expense. However if the item returned is found to be faulty or damaged your postage cost may be refunded purely at our discretion, but we are not legally obliged to do this. If you are not in the UK or return is impractical for other reasons, a photo of the fault/damage may be considered sufficient at our discretion but we reserve the right to insist on a return. We are unable to offer a replacement service. The colour of a product that you see on your screen depends entirely on the settings of your monitor and all browsers interpret colours differently. For these reasons shades shown on the internet can never be more than an indication. We would always advise anyone thinking of buying an unfamiliar product to try out a tester first if possible. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |